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Shipping & Delivery

To our Pawsome Community,

As we all continue to monitor the novel coronavirus (COVID-19) situation very closely, we wanted to reach out and share the actions LuckyPaws is taking to keep our customers and employees safe. As your trusted partner in pet products, we are committed to delivering the LuckyPaws experience you know and love in an environment that promotes and protects the well-being of all across the US and Canada.

Hygiene standards for our customers, staff, work environment, and products are and will always be a top priority. However, as the situation evolves, we have taken additional actions to ensure that our entire organization is here to serve you in the safest way possible. All of our staff is prioritizing good hygiene practices and our products are made in a secure and sanitized facility.

The World Health Organization (WHO) has stated that the likelihood of an infected personal contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low. However, for further protection to our customers and employees, we are in the process of moving our inventory to our U.S. warehouses to help eliminate any concern.

We are prepared to navigate these challenging circumstances with everyone’s safety in mind. As a thank you to our customers, we are offering free shipping now until further notice.

Thank you for your continued support during this time.

LuckyPaws

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1. DO YOU SHIP INTERNATIONALLY? HOW MUCH IS SHIPPING?

Yes we do ship EVERYWHERE and shipping is FREE in 99.9% of cases!

2. WHERE DO YOU SHIP FROM? 
We ship from our warehouses located in the United States, Australia, China and Canada. So, please expect your items to be shipped separately (if you order more than one item) as different warehouses specialize in different areas of manufacturing. Our shop's currency is in USD though!
 
3. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? 
Order processing time takes 1-3 business days before shipment. Deliveries usually take 3 to 8 business days! However, due to the distance between countries, slow postal services, and shipping delays it can sometimes take up to a month. It depends what you purchased and where you live! You can 'CONTACT US' or email shopluckypaws@gmail.com for specific shipping times.
 
4. MY ORDER HAS NOT ARRIVED YET? EVEN AFTER YOUR PROMISED "ONE MONTH" WHY?
While some parcels can arrive early, some others may experience shipping delays, custom issues, or you may live in a more isolated region from where we produce. If it does not arrive in 8 weeks upon shipment, we can help reship your order or refund you, guaranteed! :) 

5. I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS? 
We ship from different parts of the World using different carriers so some items might arrive earlier than others. As well, often times some parcels experience shipping delays while others do not. If you'd like to know the status of your other items, please email us with your name and order number.