Shipping & Delivery
We ship worldwide, we do not have any shipping delays due to COVID-19 at this time.
1. How much does shipping cost and how long does it take?
Shipping is free! Delivery depends on your location but we ask to allow 2-8 business days.
2. How does the 14-day return policy work?
On the off chance, your pup doesn't like it or you would like to exchange the bed, please email our support team and they will be able to provide you with a return shipping label and all the instructions you need.
Click here to view our return policy.
3. Can I cancel or change my order?
Sure, as long
as our fulfillment team hasn't already shipped your order. If they have please allow for the bed to be delivered and leave it unopened so we can provide you with a return shipping label.
4. What if I put the wrong shipping address?
If the order has not been shipped yet email us right away with "URGENT order edit" in the subject line. Our support team will make any adjustments, if your order has already been shipped, we will work with you and the courier to have it redirected where possible.
5. How do I exchange or return my bed?
Email us at email@example.com and we will organize a return shipping label for you.
6. My package went missing. What should I do?
Email us at firstname.lastname@example.org andwe will look into it for you.